If you are not completely satisfied with your purchase, you may return the Product to us. Kindly refer below for more information on our return policy.
All returns must be reported within three (3) days of receiving the products. All returned items must be in new and unused condition, with all original box, tags, and labels attached.
To return an item, please contact our customer service through LiveChat for return procedure and address. Please take note that you are required to bear the shipping fee incurred.
All items must be received by IGUANA ONLINE in order for a customer to be eligible for a replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you. We do not accept any refund request, normally will be replaced with the same product unless there's no alternative.
For defective or damaged products, please contact our customer service through LiveChat to arrange replacement parts, refund or exchange.